We are looking for a Full Time PA / Administrator and Customer Support Legend

ROLE: Full time PA, Administrator and Customer Support

HOURS: Monday – Friday 9 – 5 (Full Time)

SALARY: £16,575 per year

HOLIDAY: 28 days a year (plus Xmas period off)

STARTING DATE:  As soon as possible (flexible)

Full training given.

 


Invidia Voices is an exciting young music company based in Norwich. We are looking for an amazing PA, admin legend and customer support for our valued members. If you want to be the glue that keeps this small but vibrant team together, then read on…

 

THIS IS WHO WE ARE AND WHAT WE DO!

 

The Position:
We are a small but rapidly growing company in Norwich looking for an EXPERIENCED admin person who just LOVES admin and organisation and has impeccable attention to detail. You will be joining a new team in a tight-knit office with a few other team members.

There is a comprehensive training system in place but we are always looking for the most logical and efficient process, so staff feedback and suggestions are always welcomed.

You will be the glue that keeps the company together and the most pivotal cog in our machine. Without an effective and efficient administrator and a PA that can free up the Directors’ time, our company simply cannot operate successfully and grow. And did we mention impeccable attention to detail?

So, if you are an email / Word / Excel wizard who is SUPER ORGANISED and thrives in a support role, then we want you!

 

 

Skills and personality traits required:

  • First and foremost a great and positive attitude and a happy disposition. We really don’t care about your age, your fancy courses, or whether or not you have A Levels or a degree, we only hire on ATTITUDE. We believe in RESULTS, PASSION and WORK ETHIC, not qualifications. We don’t have any time for moaners, victims and negative people.
  • A love of music and singing or ability to play an instrument would be a bonus, but by no means a requirement.
  • Graphic design / video editing skills and knowledge of Infusionsoft CRM a massive bonus, but not essential: a logical mind and understanding of digital processes will mean you will pick these up quickly enough.
  • A full driving licence and own car essential.
  • Great PC skills, especially with emailing, MS Word and Excel.
  • Ability to work on your own and use your own initiative in the event of a Director not being around.
  • Impeccable time management.
  • Attention to detail is critical. We’re talking almost OCD level! You will be doing a fair amount of event co-ordination, booking of venues and tutors and generally will need to have a great eye for making sure you are quoting the correct dates, times and prices to members, tutors and various contractors.
  • Excellent phone manner, communication and interpersonal skills, and the ability to deal professionally and courteously and in a friendly manner with all types of people from all walks of life.
  • Able to take on direct constructive feedback without taking it personally. We are all about being efficient and growing the business, so if something isn’t done right, we will tell you. At the same time, if you do a great job, it will not go unnoticed.
  • Ability to work well under pressure and to some tight deadlines.
  • You must be professional looking and always polite and helpful when you deal with any of our clients, whether over the phone or face to face. We LOVE our clients and we need them to feel the love!
  • You must be a keen learner who wants to grow.

 

EXAMPLE OF TASKS YOU WILL UNDERTAKE (although there will be many more):

  • Manning the phones.
  • Dealing with all customer service emails and screening Directors’ emails.
  • Research – Finding, booking and paying venues for any of our events.
  • Creating info sheets for events.
  • Minute taking during our meetings, and creating action point reports for our Directors.
  • Dealing with incoming post daily.
  • Keeping the business P&L graphs up to date in Excel.
  • Filing.
  • Updating our website through WordPress.
  • Social media posting.
  • The post run.
  • The bank run.
  • Event Co-ordination.
  • Preparing the choir bag for our Head Tutor 3 times a week.
  • Dealing with merchandise inventory, order new stock when we are running low, pack and post any merchandise out to clients as orders come in.
  • A PA & support role to all 3 Directors with tasks such as:
    – Screening their calls.
    –  Screening their emails.
    –  Buying stationery.
    –  Keeping the office clean and tidy.
    –  Personal tasks such as booking holidays, doctor’s appointments, lunch runs….. The whole point of your role is to SAVE THE DIRECTORS TIME.

We are a team of 3 Directors very passionate about what we do, and we want the right person to join us and help us take this business to the next level. Because of the nature of a small business, you need to be comfortable working in a fluid environment and go with the flow. There might be stressful days where we are working to a very tight deadline, but most days are fun, relaxed and filled with the knowledge that we are helping people be happier. Check out some of these testimonials on the right hand side.

 

Apply here

 

APPLY IF:

  • You have your own transport
  • You are excited about the prospect of making a meaningful contribution to a small company and help us reach our goals.
  • You absolutely LOVE admin and customer service.
  • You are SUPER organised and have IMPECCABLE attention to detail.
  • You are great with MS Word and Excel- and happy to learn new stuff as it comes up.
  • You are flexible and happy to take on new tasks as they come up during the day.
  • You understand that this role is all about saving the Directors TIME, so you don’t mind assisting them with personal tasks too, so that they can concentrate on strategic business growth.
  • You don’t mind working from an office on residential premises, in a family business environment with children, chickens and guinea pigs sometimes turning up to our meetings.
  • You love tea and the colour purple (OK, this last one is not compulsory).

 

 

ABSOLUTELY DO NOT APPLY IF:

  • You are job hopping!
  • Your attention to detail has known to be hit and miss…
  • You aren’t willing to be part of a small and close-knit team.
  • You aren’t comfortable with change and sometimes fluid environment.
  • You aren’t willing to learn and grow.
  • You are a chatterbox (we are all about efficient use of time). 
  • You think Personal Development is a load of psychobabble.
  • You would feel uncomfortable working from residential premises in a very informal environment. 

 

 

APPLICATION TIME LINE

Advert Published: 27th June 2017.
Closing Date for applications: Midnight on Friday 14th July 2017
Applicants will hear back by: Tuesday 18th July 2017. 
Interviews: Tuesday 25th July 2017, in Thorpe St Andrew, Norwich. 
Starting Date: ASAP (flexible).